Privacy & Data Protection
This Privacy Policy explains how we at HadesBet collect, use and protect your personal information when you register, play and use services on our site. We take your privacy seriously and set out below what data we hold, how it is used, who we share it with and the choices you have as a user in the United Kingdom.
Types of data we collect
We collect a range of information necessary to provide and improve our services, confirm identity and keep accounts secure. This includes personal data, technical data and transactional data.
Personal data
Personal data includes name, date of birth, email address, postal address, telephone number and any documents you provide for verification such as ID and proof of address. We also record account credentials and communication preferences.
Technical data
Technical data covers IP address, device and browser details, operating system, language settings, location data where permitted, and information about your use of the site such as pages visited and session times. We use cookies and similar technologies to collect some of this data.
Transactional data
Transactional data relates to deposits, withdrawals, wagers, wins, losses, bonuses claimed and payment method details. We also log customer support interactions and any notes required to resolve disputes or comply with legal obligations.
How we use your information
We use your data to:
- create and manage your account and verify identity;
- process payments and withdrawals;
- prevent fraud, money laundering and other abuse;
- provide customer support and respond to queries;
- improve the service, personalise content and suggest relevant games;
- send marketing communications where you have consented, and allow you to opt out at any time;
- meet legal and regulatory requirements.
Data protection practices
We protect your information using appropriate technical and organisational measures. This includes encryption of data in transit, access controls for staff, routine security reviews and staff training on data handling. Access to personal data is limited to those who need it to perform their role.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to enable basic site functionality, remember preferences and analyse site usage. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences via your browser or in your account settings.
User rights
You have rights to access, correct or request deletion of your personal data, to object to processing and to withdraw consent where processing is based on consent. You may also request a copy of your data in a portable format. Some requests may be limited if retention is required for legal or regulatory reasons.
Access, correction and deletion
To access, correct or delete your information, please log in and update your account details or contact our support team at [email protected]. We will verify requests to protect your account and respond in line with applicable data protection law.
Information sharing and third parties
We may share information with service providers such as payment processors, identity verification and fraud prevention suppliers, game providers and analytics partners. We may also disclose data to comply with legal obligations or in response to lawful requests. Where transfers outside the UK are necessary, we put appropriate safeguards in place.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, notified through your account or by email. Continued use of our services after changes signifies acceptance of the updated policy.