At HadesBet we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We aim to be clear about our handling of account data, transactional records and site activity so you can manage your privacy with confidence.
We collect a range of information needed to provide and secure our services. This includes data you give us directly, data generated through use of the site, and information received from third‑party services involved in payments or identity checks.
Personal data covers the details you supply when registering or verifying your account, such as name, date of birth, email address, home address and identity documents when required. We also store payment details and any identity verification records needed to process transactions and meet compliance obligations.
Technical data includes IP addresses, device and browser information, operating system, language settings and other diagnostics collected automatically when you use the site. This information helps us maintain security, improve performance and provide a consistent experience across desktop and mobile devices.
Transactional data covers deposits, withdrawals, bets, game history, bonuses claimed and other cashier activity. We retain this information to operate accounts, resolve disputes, detect fraudulent activity and comply with legal and reporting duties.
We use collected data to administer accounts, process payments, prevent fraud and money‑laundering, deliver customer support and communicate important account or policy updates. Aggregated or anonymised data may be used for analytics and service improvement.
We implement appropriate technical and organisational measures to protect personal data, including access controls, encrypted transmission, staff training and secure storage. Access to personal information is limited to authorised personnel and agents who need it to perform their duties.
We use cookies and similar technologies to enable site functionality, remember preferences, and support analytics and advertising where applicable. You can manage cookie preferences through your browser or the settings offered on the site. Disabling certain cookies may affect site features.
You have rights in relation to your personal data, including the right to request access, correction, restriction or deletion, to object to processing and to request portability where applicable. Exercising these rights is subject to verification and any legal obligations we must satisfy.
To request access, correction or deletion, contact our support team at [email protected]. We will verify your identity and respond in line with applicable law. Certain information may be retained where necessary for legal compliance, fraud prevention or dispute resolution.
We may share data with payment processors, identity‑verification providers, analytics vendors and other service providers that support operations. We also disclose information where required by law or to protect legal rights. Third parties are required to safeguard data in accordance with their contracts with us.
We review and may update this policy from time to time. Where material changes occur we will provide notice on the site. References to Hades Bet in this policy relate to the operator of the website and services covered by these terms.
