Support is available to help with questions, account-related issues, technical concerns or general feedback. The team can assist with account verification, deposits and withdrawals, site access and promotion queries. Contact routes include live chat, email and phone, and staff aim to respond promptly and professionally. For specific requests such as affiliate or payments enquiries, use the relevant contact below. Please have your account details ready.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account and technical enquiries) |
| General enquiries | [email protected] (marketing, promotions and general questions) |
| Affiliate enquiries | [email protected] (partner programmes and commission queries) |
| Payments | [email protected] (withdrawals & billing) |
| Phone | +44 20 7946 0958 (London line; available during UK hours) |
| Working hours | Live chat: 24/7; Email & phone: Mon–Fri, 09:00–18:00 |
Email is the preferred contact method for detailed requests, account‑related matters and any case requiring explanations or documents — please use [email protected]. To help the team respond quickly, include a clear subject line, your account username and up‑to‑date contact details. Attach any relevant files or screenshots and allow time for verification; incomplete information may delay a full response.
Our support team aims to respond promptly to all enquiries. Most enquiries are answered within one business day; complex cases such as verification, payment or dispute investigations may take longer depending on their nature and required checks. Please allow additional time for KYC or banking queries — the team will keep you informed of progress and expected resolution times.
Have feedback, suggestions or ideas to improve the site? Please share them — every message is read and considered by the team to help enhance usability, content and features. Submit comments via the support form or live chat; constructive input helps prioritise updates and fix issues faster. Your feedback directly shapes improvements to make the site more useful and reliable.
